Shipping policy
Shipping Policy
Thorline Shade Sails and Products
We Got You Covered.
Australia-Wide Shipping
Thorline Shade Sails and Products offers delivery throughout Australia, subject to freight availability and delivery location.
Shipping Costs
Shipping and Freight Charges
Thorline Shade Sails and Products delivers Australia-wide, subject to freight availability.
Shipping charges are calculated using the actual freight carrier cost, including GST, plus a $15 freight booking and administration fee, including GST, per delivery.
No additional profit margin is applied to freight charges.
The total shipping charge will be provided at checkout or confirmed through an individual freight quotation before the order is finalized.
Shipping costs depend on the size, weight, quantity and delivery destination of your order.
Where available, shipping charges will be displayed at checkout. For custom-made, oversized or specialized orders, we may provide an individual freight quotation before your order is finalized.
Manufacturing and Processing Times
Our shade sails are manufactured to order unless otherwise specified.
Manufacturing and processing times may vary depending on the size, design, materials and current production schedules.
Estimated timeframes will be provided where available.
Delivery Times
Delivery times vary depending on your location, freight provider and product availability.
Any delivery estimates provided are indicative and are not guaranteed.
Custom-Made Shade Sails
Custom-made and replacement shade sails are manufactured according to the measurements and specifications confirmed for your order.
Customers are responsible for providing accurate fixing-point measurements and relevant details.
Delivery and Freight
Orders may be delivered by third-party freight providers.
Customers should ensure that the delivery address and contact details provided are accurate and that suitable access is available for delivery.
Damaged or Missing Deliveries
If your order arrives damaged, incomplete or incorrect, please contact Thorline Shade Sails and Products as soon as possible with your order details and photographs where relevant.
We will assist in resolving the issue in accordance with applicable Australian Consumer Law.
Contact Us
For shipping enquiries, delivery quotations, tracking information or assistance with your order, please contact Thorline Shade Sails and Products.
Email: ben@thorline.com.au
You can also contact us through the Contact Us page on our website.
For shipping enquiries, delivery quotations or assistance with your order, please contact Thorline Shade Sails and Products through our website’s Contact Us page.
We Got You Covered.